This Privacy Policy outlines DesignDock’s policies and procedures regarding the collection, use, and disclosure of your information when you use our services. It also explains your privacy rights and how the law protects you.
We use your personal data to deliver and improve our services — including our logo design packages, website packages, and branding packages. By using our website or purchasing our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with initial capital letters have meanings defined below. These definitions apply equally to both singular and plural terms.
Definitions
Account: A unique account created for you to access our services.
Affiliate: Any entity that controls, is controlled by, or is under common control with DesignDock.
Company: Referred to as “DesignDock,” “We,” “Us,” or “Our” throughout this document.
Cookies: Small text files placed on your device to store browsing activity and preferences.
Country: Refers to New South Wales, Australia.
Device: Any device that can access our website or services (e.g. computer, tablet, or smartphone).
Personal Data: Information that identifies or can identify an individual.
Service: Refers to the DesignDock website and all related online services.
Service Provider: Any third party that processes data on behalf of DesignDock.
Usage Data: Information collected automatically when you interact with our website or services.
Website: Refers to https://designdock.com.au
.
You: The individual or business accessing or using our services.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
When using our services, we may collect information such as:
Name and surname
Email address
Phone number
Business name
Address, city, state, and postcode
Information submitted through forms or onboarding questionnaires
Usage Data
Usage Data is collected automatically and may include:
IP address, browser type and version
Pages visited, time and date of visits
Device information (e.g., operating system, mobile device type)
Tracking Technologies and Cookies
We use cookies and similar tracking tools to improve your experience on our website. Cookies help us remember your preferences, monitor performance, and enhance usability.
You can disable cookies through your browser settings, but some parts of our website may not function correctly without them.
Use of Your Personal Data
DesignDock uses your personal information for the following purposes:
To provide and maintain our website and design services.
To manage your account and onboarding information.
To contact you regarding your projects or support enquiries.
To send service-related updates, offers, or marketing communications (you may opt out anytime).
To analyse website performance and user engagement.
To improve our services and customer experience.
We may share data with trusted third-party providers who assist in operating our business, processing payments, or analysing website activity. All such partners are required to maintain confidentiality and use your data only for authorised purposes.
Retention of Your Data
DesignDock retains personal data only as long as necessary for the purposes stated in this policy, including to comply with legal obligations, resolve disputes, and enforce agreements. Usage data is retained for shorter periods unless needed for security or analytics.
Transfer of Data
Your information may be processed on servers located in Australia or other countries. By submitting your data, you consent to such transfers, provided that adequate data protection measures are in place.
Deleting Your Data
You have the right to request deletion of your personal data.
You may contact us to:
Request access to your data
Amend or update your information
Ask for your personal data to be deleted
Please note: certain information may be retained if required by law or for legitimate business purposes.
Disclosure of Data
DesignDock may disclose personal data if required to do so by law, or if necessary to:
Comply with a legal obligation
Protect DesignDock’s rights or property
Investigate or prevent wrongdoing
Protect user or public safety
Security of Data
We take reasonable steps to protect your personal data through technical and organisational safeguards. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute protection.
Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect data from anyone under that age. If you believe your child has provided personal information, please contact us immediately so we can delete it.
Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the content, privacy practices, or policies of external websites. We encourage you to review their privacy policies before sharing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated policy will take effect immediately upon publication. It is your responsibility to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
DesignDock
Email: support@designdock.com.au
Website: https://designdock.com.au/
Location: New South Wales, Australia
